|
|
|
|
 |
|
|
|
CATEGORIES
|
|
|
|
|
|
SEARCH
|
|
|
|
|
|
LOGIN
STATUS
|
Login Status |
|
Not logged in
|
| » Login |
|
|
|
|
CART
CONTENTS
|
|
|
|
|
|
LINKS
|
|
My Account
|
|
|
|
|
|
|
|
|
|
 |
...Welcome to Puppycom Dog Training
School |
|
|
|
|
 |
|
|
| |
FAQ (Frequent Asked
Questions)
- What happen if I selected an
item and put into the shopping
cart but do not proceed for a
period of time?
Merchandise that has been put on
the shopping cart will be reserved
for a period of 4 hours for
further execution by user. After
this period, the merchandise would
be taken out from the cart
(quantity be reduced to 0 upon
checkout) and be available for
other customers.
- When will I be billed?
Your credit card will not be
billed until your order is ready
to be shipped out. Please
note that all products are subject
to availability.
- Do I have a choice in currency
payment?
At Puppycom.my , we only transact
in RM Ringgit Malaysia.
- What if I want to return my
product?
Please refer to our Returns
Policy
- Is my privacy protected?
Please refer to our Privacy
Policy.
- Is my credit card information
secure on the Internet?
We work to protect the security of
your information during
transmission by using Secure
Sockets Layer (SSL) software,
which encrypts information you
input. As for credit card
information that you entered
during the purchasing process, it
would pass through our site to
payment provider that we used; it
is invisible to us.
Please refer to our Privacy
Policy for more details.
- When do I expect to receive the
merchandise?
Orders received will be processed
immediately. Estimated delivery
time depends on the destination
address. To calculate the delivery
time, we add the time it takes for
your ordered merchandise to arrive
at our warehouse from our supplier
and the time needed for the
delivery agent to deliver to your
designated addresses.
The
following is an estimated time of
delivery
Standard shipping: 5 - 7 business
days.
Please note that we do not deliver
to P.O. Box addresses.
-
Where
do you deliver?
Delivery of goods are currently
limited to Malaysia and Singapore
only. However, we will
continue to expand our networks to
be able to deliver to more
destinations.
-
Do
you accept cheque payment ?
Basically, the products on the
site can only be purchased and
paid online using VISA Card,
MasterCard, Maybank2U, RHB Online,
PosPay, Hong Leong Online,
Alliance Online and Mobile Money.
You will not be able to complete
the transaction without choosing a
payment gateway.
If
you wish to payment via cheque,
you will have to follow the
procedure below:-
Email us the list of products that
you wish to purchase.
We
will reply you with the total
amount payable and the details of
our bank account. You will need to
pay us via cheque by either
sending us the cheque or deposit
it into our account and then fax
the deposit slip to us to
+60-3-42978254. Once payment
is cleared, we will deliver the
products.
-
Will
I will be able to view the total
Shipping Charges when I checkout ?
Yes. However, we currently
offer free shipping in West
Malaysia. There is a small
shipping charges for delivery to
location such as East Malaysia.
-
How
soon can I expect the goods after
I purchased online ?
The goods will be delivered within
7 days from the date of your
order. In the event that some of
the products that you have
purchased run out of stock, we
will contact you to inform you.
-
How
will the purchased items be
delivered ?
Depending on the weight, size and
location of delivery, we will use
courier services or our delivery
van or third party transport
services to deliver your goods.
|
| |
|
Call us at 019-3256289 or 016-2210007 or
603.42978281 or email us at
info@puppycom.my
for more information. |
|
Copyright © 2008 - 2009,
Puppycom
Dog Traning School All
Rights Reserved. |
|
|
|
